The grounding terminal in the distribution box burned out
Attach a ground wire from one of the threaded studs (A) at the bottom of the housing, to the mounting plate (B). However, a burned-out neutral line is a common issue that can disrupt operations, cause safety hazards, and damage electrical equipment. Understanding the causes and implementing preventive measures is essential for ensuring the reliability and safety of electrical systems. 26 mm 2 (10 AWG) ground wire must be used, and in all other markets a 6 mm 2 must be used. If the Neutral Conductor is opened, broke or lost at either of its source side (distribution transformer, generator) or at load side (distribution panel of a consumer), the distribution system's neutral conductor will "float" or lose its reference ground Point.
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